About the Author - Joe Constance

NOTE

This book is designed to be easily used as a training program or course for any organization. It is divided into thirteen chapters which can be read in less than thirty minutes each. I have creatively swiped a terrific idea from Benjamin Franklin, who used his system of thirteen virtues he practiced, one each week for thirteen weeks, then repeat them four times a year. Each chapter can be “assigned reading” for the week, then one of the four activities at the end can be used as a way to incorporate the ideas into the organization. As there is no finish line in the pursuit of customer service excellence, the chapters can and should be repeated indefinitely. So get started, and may the course be with you!

Customer Service Eagles - About the Author

About the Author

Joe Constance is a nationally recognized consultant, speaker and trainer. He has owned nine different businesses and employed up to 200 people at one time. He has also worked for an internationally recognized training organization as both an area manager and instructor. Joe has had plenty of success, as well as many failures. He is currently the owner of Constant Training and has clients in 22 states. They include small, medium, and large organizations, and even a few Fortune 500 companies.

He specializes in customer service, employee development, and leadership training. Joe facilitates his programs in a fun, relaxed, and interactive way. His client satisfaction rate was 99.4% in 2007! He has his master’s degree with a focus in adult education from Northern Michigan University. Joe is a lifelong resident of the Upper Peninsula of Michigan and resides in Marquette with his wife Ann.

You can learn more about Joe and his programs at www.constanttrainng.com or reach him at 800-816-7919.